Exactly What to Say
Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.
 
Best-selling author and multiple award-winner Phil M. Jones is highly regarded as one of the world's leading sales trainers.
 
The good news is this book gives you a short cut to becoming the second type of person. The insights on how specific phrases can help people get out of their own way is insightful
 
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